Shipping & Returns
Shipping methods
We send your order as an insured package with DHL. After shipping, you will receive an email with the tracking link so that you always know where your package is. If you have ordered a walk sample, you will receive it by post. For samples we are not able to send a tracking number.
Delivery time
Items that are in stock will take approximately 3-5 business days to get to you. If items are made especially for you, the delivery can take 4-8 weeks (please pay attention to the specific delivery time information on the respective product page). If you have ordered several items with different delivery times, the total delivery time depends on the item with the longest delivery time. We only send a partial delivery on separate request and additional postage costs.
Shipping
Orders within Germany are free of shipping costs. For orders from abroad, the packaging and shipping costs can be found in the following overview:
EU | |
|---|---|
| < 1 kg: | 8,50 € |
| 1 - 2 kg: | 9,00 € |
| 2 - 5 kg: | 9,50 € |
| 5 - 8 kg: | 10,50 € |
| 8 - 9 kg: | 11,50 € |
| 9 - 10 kg: | 13,00 € |
| > 10 kg: | 27,00 € |
Outside EU | |
|---|---|
| < 1 kg: | 11,00 € |
| 1 - 2 kg: | 12,50 € |
| 2 - 5 kg: | 14,50 € |
| 5 - 8 kg: | 17,00 € |
| 8 - 9 kg: | 18,50 € |
| 9 - 10 kg: | 20,00 € |
| > 10 kg: | 45,00 € |
Returns
Does the delivered item not fit or did you imagine it to be completely different? Then please contact us. The return costs are to be borne by you. The warranty is based on the statutory provisions, whereby in the event of a defect in the goods we initially deliver or repair them. If the repair fails or if the goods delivered are also defective, you can return the goods for a refund of the full purchase price or keep the goods and reduce the purchase price.
-> Please enclose this completed return form with your return: Return form
If you have any changes you would like to make to your freshly received pullover or jacket, please also indicate on the return form whether the sleeve length and/or the overall length has been changed. And by how many CM you would like to change it.
We can complete length reductions within a working week. In the case of extensions, a completely new product is ordered and the current delivery time is the same as for a new order.
Products that have been changed on request cannot be exchanged or returned.
The prices given here are gross prices; i.e. they contain all price components, including all taxes - in particular the statutory sales tax.